Turn customers
feedback into insights
and actions that drive
excellence

The only experience management platform that is fully integrated with McClaskey's ACWR training program to help you measure, track and improve your Key Customer Requirements "KCR" to achieve operational excellence.

Partnered with McClaskey Excellence Institute - Get 30 days free trial with AWCR training

Try Delightrics Free for 30 Days

Schedule a demo to see how we measure and track your Key Customer Requirements, boost retention and referrals. $99/month/location

Built around what matter most to your customers

Key Customer Requirements

Delightrics is a real-time customer feedback platform that measures, track and manage your business key customer requirements, Customer happiness score and Customer loyalty score.

Automated Feedback Collection

Trigger requests instantly after every visit — no manual work needed.

Key Customer Requirements

Live measurement of your business key customer requirements to help you manage day to day business

Task Management & Resolution

Close the loop with built-in follow-up tools like Task Pad.

Instant, Actionable Insights

Get daily summaries and real-time alerts to act fast and retain more.

Online reputation protection

Convert happy customers into online promoters to grow your presence on the internet.

Multi-Location Ready

Easily manage insights across branches or teams from one place.

Screen display
Drive Retention, Reputation, and Real-Time Action

Engage Your Customers. Elevate Your Brand.

Delightrics helps your business build loyalty and visibility by turning every customer interaction into actionable insights and impactful reviews, all from one connected platform.

Engage Members & Teams With Meaningful Feedback

Capabilities:

  • Auto-send feedback requests after member check-ins
  • Trigger feedback requests every 90 days per member
  • Get real-time negative feedback alerts and nightly summaries
  • Use "Task Pad" to close the loop on member issues
  • Analyze member sentiment with text analytics
  • Gain insights by team and member profiles

Turn Positive Feedback Into Online Growth

Capabilities:

  • Manage and reply to reviews in one dashboard
  • Increase Google & Facebook review quality and volume
  • Stream top reviews to your website and Facebook
  • Improve local SEO and brand awareness
  • Use roll-up reporting for multi-location performance
Proof, Not Promises

Real Results. Not Just Reports.

+85%

Higher Customer Happiness

Achieved within the first 90 days

+75%

More Referrals & Repeat Clients

Driven by smart outreach

+50%

Stronger Employee Engagement

Boosted within 30 days of rollout

+30%

Revenue Growth That Sustains

Delivered within 12 months

Clients Say

Trusted by Experience-Driven Brands

The feedback we receive helps our staff stay connected to members and maintain a high level of service. We wouldn't be the same without Delightrics
Steven Trotter
Fitness Business Consultant

"NeuForm's strategic guidance has been invaluable in helping us navigate through a period of rapid change. Their ability to assess complex situations and offer practical solutions has been key to our success."

Deona Juniata
CEO, TeamTalk

"NeuForm's strategic guidance has been invaluable in helping us navigate through a period of rapid change. Their ability to assess complex situations and offer practical solutions has been key to our success."

Deona Juniata
CEO, TeamTalk

"NeuForm's strategic guidance has been invaluable in helping us navigate through a period of rapid change. Their ability to assess complex situations and offer practical solutions has been key to our success."

Deona Juniata
CEO, TeamTalk

"NeuForm's strategic guidance has been invaluable in helping us navigate through a period of rapid change. Their ability to assess complex situations and offer practical solutions has been key to our success."

Deona Juniata
CEO, TeamTalk